Refund Policy

Every ResumeLog payment comes with a 14-day money-back guarantee. If ResumeLog isn’t right for you, ask within 14 days and we’ll refund you in full.

This policy covers all ResumeLog subscriptions, monthly and annual. It forms part of our Terms of Service.

You can request a full refund within 14 days of any payment. No questions asked on your first payment.

We send a reminder email before each annual renewal, so you have time to cancel if you no longer need ResumeLog.

After 14 days, payments are non-refundable, except where the law requires otherwise or where we decide to make an exception (see below).

You can cancel anytime from your account settings or the link in your Paddle receipt email. Cancelling stops future charges. You keep access until the end of the period you’ve already paid for.

Cancelling does not refund the current period by itself. If you’re still inside the 14-day window, request a refund as well (see below).

We may decline or partly refund a request when:

• The request comes more than 14 days after the charge.
• The account was suspended for breaking our Terms of Service, such as fraud or abuse.
• We see a pattern of repeated subscribe-and-refund requests on the same or linked accounts.

We review exceptions case by case. If something went wrong on our side, like a long outage or a billing error, we’ll make it right even outside the 14-day window.

Please contact us before filing a chargeback with your bank. We can usually resolve refunds faster than a dispute. Filing a chargeback may pause your account while it’s reviewed.

If you’re a consumer in the EU or UK, you have a statutory right to withdraw within 14 days of purchase. Nothing in this policy limits your legal rights.

Email us at contact@resumeloghq.com with the email address on your account and your order number (it’s in your Paddle receipt).

We reply to refund requests within 2 business days.

Approved refunds go back to your original payment method usually within 5–10 business days, depending on your bank or card provider. Your subscription ends when the refund is issued.

We may update this policy from time to time. The version in force when you paid applies to that payment. We’ll post changes on this page and update the date above.

ResumeLog, Galle, Sri Lanka

Email: contact@resumeloghq.com